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Unfriendly Skies - http://archive.salon.com/business/feature/2000/07/28/united/
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon] |
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Some Tips For Dealing With Lost Luggage at Northwest Airlines - http://home.att.net/~susanfe/Northwest.htm
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem. |
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United We Strand - http://www.westword.com/Issues/2000-08-10/news/feature.html
Winners of Westword Online's "What United Did to My Summer Vacation" contest. |
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Out of the Blue - http://archive.salon.com/business/col/hest/2000/07/28/united/
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon] |
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United Sends Mixed Privacy Messages - http://news.cnet.com/2100-1017-226708.html?legacy=cnet
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet] |