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Mystery Shopping Providers Association - http://mysteryshop.org/
Trade association of mystery shopping providers and resource for shopper applicants. |
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eMysteryShopper - http://www.edigitalresearch.com/services/ems
Independent review of website usability and efficiency from a customer's point of view. Online application. |
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BARE International - http://www.bareinternational.com
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application. |
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AQ Services International - http://www.aq-services.com/
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts. |
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Service Intelligence, Inc. - http://www.serviceintelligence.com/
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America. |
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Verification Roberte Inc. - http://www.roberteverifications.com/
Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA. |
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Confero, Inc. - http://www.conferoinc.com/
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. |
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Mystery Shopping Resources - http://www.volition.com/mystery.html
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items. |
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GAPbuster Worldwide - http://www.gapbuster.com/
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application. |
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Dynamic Advantage - http://www.dynamic-advantage.com/
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter. |
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ICC - Decision Services - http://www.iccds.com/
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers. |
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AboutFace - http://www.aboutfacecorp.com/
Provider of mystery shopper programs and secret shopping services. |
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BestMark, Inc. - http://www.bestmark.com/
Offers mystery and secret shopper services, including online surveys and reporting. |
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Quality Assessments Mystery Shoppers, LLC - http://www.qams.com/
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling. |
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IntelliShop - http://www.intelli-shop.com/
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system. |
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Second To None, Inc. - http://www.second-to-none.com/
Full service mystery shopping solutions. Apply online. |
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Mystery Review - http://www.mystery-review.com/
Mystery Review offers high quality mystery shopping surveys to check how customers do see shops, hospitals and theaters. |
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A Customer's Point of View, Inc. - http://www.acpview.com/
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application. |
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Feedback Plus, Inc. - http://www.feedbackplusinc.com/
Customized mystery shopping programs. |
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Sights on Service, Inc. - http://www.secretshopper.com/
A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US. |
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Shoppers' View - http://www.shoppersview.com/
Provides mystery shopping on site and by telephone to the retail industry. Online application. |
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Service Evaluation - http://www.serviceevaluation.com
Provides a solution for keeping on top of the front line. |
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Shoppers Confidential Inc. - http://www.shoppersconfidential.com/
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A. |
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Shoppers Critique International - http://www.shopperscritique.com/
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information. |
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Shadow Shopper - http://www.shadowshopper.com.au/
Offers mystery shopping, website evaluation and reports. |
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Service Check - http://www.servicecheck.com/
Customer service audits performed throughout North America. |
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Mysteryshopper.com.au Pty Limited - http://www.mysteryshopper.com.au/
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America. |
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QualityWorks Associates - http://www.qualityworks.com/
A market research organization that conducts surveys and mystery shopping. |
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Shadow Shopper - http://www.shadowshopper.com/
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers. |
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Imyst, Inc. - http://www.imyst.com/
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation. |
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Hidden Concepts Inc. - http://www.hiddenconcepts.com/
Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts. |
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Business Evaluation Services - http://www.mysteryshopperservices.com/
Business and retail on-site, telephone and customer feedback secret shopper services. |
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Amusement Advantage, LLC - http://www.amusementadvantage.com/
Amusement park mystery shopping. Online application. |
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Retail Rapport Ltd. - http://www.mysteryshopagency.com/
Mystery shopping agency. List of services, details about applying, and contact information. |
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Hilli Dunlap Enterprises - http://www.dunlapenterprises.com/
Services offered, contact details, and application to be a shopper. |
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Satisfaction Services, Inc - http://www.satisfactionservicesinc.com
Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies, including online surveys and reporting. |
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Jancyn Evaluation Shops - http://www.jancyn.com/
Secret shopping services used by the retail, restaurant and rental housing industry. |
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The Secret Shopper Company - http://www.secretshoppercompany.com/
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers. |
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Clandestine Marketing - http://www.clandestine.co.za/
Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation. |
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Greet America Mystery Shopping - http://www.ga-mysteryshopper.com/
Conducts many types of evaluations and surveys across North America. |
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Certified Reports, Inc. - http://www.certifiedreports.com
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application. |
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Service Excellence Group - http://www.serviceexcellencegroup.com/
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients. |
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Albatross - http://www.albatrossasia.com/
Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts. |
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Ath Power - http://www.athpower.com/
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application. |
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Michelson & Associates, Inc. - http://www.michelson.com/
Description of the company and services offered. Apply online to be a shopper. |
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Jireh Scheduling and Research - http://www.contact-jireh.com/
Provide research to business organizations by consumer evaluations. |
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Quality Eye Mystery Shopping - http://www.qualityeye.com/
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector. |
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Mysteryshopomatic.com - http://www.mysteryshopomatic.com/
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools. |
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The Hotel Shopping Network - http://hotelshoppingnetwork.com/
Provider of hotel mystery shopping and sales training services to the hospitality industry. |
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ICU Associates Inc. - http://www.icuassociates.com/
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available. |
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ComSim, Inc. - http://www.comsim.com/
Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts. |
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Perfectly Frank inc. - http://www.perfectlyfrankinc.com/
A boutique mystery shopping company. Areas of specialization, pricing, and contacts. |
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Data Quest, Ltd. - http://www.dataquestonline.com/
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail). |
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Secret Shopping Services - http://secretshoppingservices.com/
Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts. |
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Quality Scheduling Group LLC - http://www.qualityscheduling.com/
Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available. |
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Imaginus Training & Development Inc. - http://www.imaginusinc.com/
Mystery shopping, web shopping, training, motivational seminars, and focus groups. |
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SNEAK PEAKms - http://spbon.com/
Offers a variety of customized mystery shopper and caller services. |
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Anonymous Shoppers and Assessments of Pittsburgh (ASAP) - http://www.asapittsburgh.com/
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application. |
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Associate Consumer Evaluations Mystery Shopping - http://www.acemysteryshopping.com/
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application. |
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Mars Research - http://www.marsresearch.com/
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys. |
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National Shopping Service Network, LLC - http://www.mysteryshopper.net/
Offers a variety of mystery shopping services. |
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http://www.infotelinc.com/ - http://www.infotelinc.com/
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs. |
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Ardent Services, Inc. - http://www.ardentservices.com/
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application. |
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Support Financial Resources, Inc. - http://www.serviceexperiences.com
Customer-driven mystery shopping and consultative services specializing in the financial services industry. |
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Mystery Shoppers - http://www.mystery-shoppers.com/
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business. |
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Sutter Marketing - http://suttermarketing.com/
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessible data. Find details about the business, services offered, and contact information. |
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Creative Image Associates - http://www.creativeimage.net/
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance. |
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Performance In People Ltd - http://www.performanceinpeople.co.uk/
UK-based telephone and video mystery shopping services. |
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Secret ShopNET - http://www.secretshopnet.com/
Mystery shopping services. Apply online. |
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ITS (Incognito) - http://www.itsincognito.com/
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry. |
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J.M. Ridgeway Co. - http://www.jmridgway.com
A market research and mystery shopping company providing national coverage. |
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Shadow Shopper - http://www.theshadowagency.com/
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information. |
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Schryver Enterprises. LLC - http://www.schryverenterprises.com/
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services. |
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At Random Communications - http://www.arllc.com/
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available. |
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Count On Us - http://www.ucountonus.com/
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application. |
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Check Mark, Inc. - http://www.checkmarkinc.com/
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application. |
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Anonymous Insights, Inc. - http://www.a-insights.com/
Marketing research firm that specializes in customer satisfaction programs. Online application. |
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Hindsight - http://www.hndsight.com/
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers. |
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ServiceTRAC, Inc. - http://www.servicetrac.com/
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. |
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http://www.c-chex.com/ - http://www.c-chex.com/
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations. |
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Advanced Phone Ups - http://phoneups.com
Telephone training and mystery shopping of all types of vehicle dealerships. |
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Guest Check - http://www.theguestcheck.com/
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts. |
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Service Alliance, Inc. - http://www.serviceallianceinc.com
Provides mystery shopping services to a variety of industries throughout the United States. |
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Douglas Stafford International - http://www.douglasstafford.com
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online. |
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Pacific Research Group - http://www.pacificresearchgroup.com
Services include mystery shops, site inspections, and phone surveys. |
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Westcoast Mystery Shopping - http://westcoastmysteryshopping.com
Specializes in serving smaller retail chains throughout North America. |
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Customer Service Perceptions - http://csperceptions.com/
Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available. |
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http://www.kinesis-cem.com/ - http://www.kinesis-cem.com/
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback. |
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CV Marketing Research Inc. - http://www.cv-market.com
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels |
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The Performance Edge, Inc - http://www.pedge.com/
Mystery Shopping services. Customer Service Feedback. Online application. |